WiredScore’s mission is to enable the world to become better connected by improving technology in buildings and helping people find the buildings they need.

To achieve this mission, WiredScore has developed Wired Certification, a commercial real estate rating system that empowers landlords to understand, improve, and promote their buildings' technological attributes.

Today, our 1,800+ certified properties total 650 million square feet of office space in 160 cities, including New York, London, Toronto, Paris, and Berlin.

We are proud to be working with Bessemer Venture Partners and Fifth Wall Ventures as our partners and investors as we continue to expand our business to new countries and new verticals.

Reporting into our IT Manager, we are looking for an IT Associate with a genuine interest in and existing knowledge of IT.

Working across our Business Solutions team and with stakeholders across the company, you will be the go to person for new recruit set up, troubleshooting and platform optimization.

You will have a natural problem-solving ability, a hands-on approach and a can-do attitude. Enthusiastic and ready to learn and grow within a small, friendly team. You will work closely with the IT Manager to provide consistent and thorough support to the wider team. The IT Associate will be practical, and have excellent technical and organizational skills.

Responsibilities

Serve as the initial contact for reporting technical issues, and answering questions regarding upgrades, installations, and other software/hardware/network issues.
Supporting external users across our growing suite of client and partner software solutions.
Identify areas where we can improve our current tech stack, monitor software and licenses for inefficiencies whilst always looking for new platforms that can add value and optimize our processes.
Ensure all parties are aware of upcoming changes to the tech stack.
Identify potential outages and other problems (via information gathering, ticket trends, etc.) and communicate the information to Team Leads in a timely manner.
Set up user accounts and permissions on the organization's applications providing the necessary and approved access to end users.

Key skills / attributes:

1-2 years’ experience in a similar IT Support role.
Experience administering SaaS platforms.
Understanding of cloud based computing.
Background working with multiple teams across the globe.
Strong stakeholder management with colleagues from all levels of the organization.
Able to talk about technology in simple terms.
Document and publish internal tech guides.

Nice to have:

Experience working with Google Workspace.
Troubleshooting both Windows and MacOS.
Worked across a global organization.
AV setup experience.

Diversity & Inclusion:

WiredScore celebrates and supports diversity for the benefit of our employees, our business, and our community. We are proud to be an equal opportunity employer and a workplace which thrives on the diversity and inclusion of everyone in the team.

We are eager to hear from a diverse range of candidates. If this opportunity is interesting as a permanent role with a degree of flexibility please discuss this with us.

Disabilities are not a barrier to employment at WiredScore.